Enable VPN Passthrough on Virgin
Posted by Greg M on 06 October 2017 03:43 PM
If your VPN or VPN router fails to connect and you are a Virgin Media internet customer the issue is more than likely to be that your SuperHub has PPTP and L2TP passthrough disabled. Follow these simple steps to fix the issue.
NOTE - If you use the Hub 3.0 there is no setting for PPTP on your router, although in most cases PPTP is already enabled by Virgin Media on the Hub 3. If you cannot connect any of your devices to the VPN Router then we suggest Hub 3.0 users login at https://www.libertyshield.com/Account/Login and go to "Manage Router" - then set your VPN Router to run in L2TP mode rather than PPTP.
Step 1 -
Browse to your SuperHub's IP Address (e.g. 192.168.0.1) and log in with the Virgin login details printed on your SuperHub
Step 2 -
Select "Advanced Settings" and click "Yes" to confirm you want to view these
Step 3 -
Select "Firewall" from the list
Step 4 -
Tick "IPSec Pass-Through", "PPTP Pass-Through" and "Multicast Pass-Through" at the bottom of the page
Step 5 -
Click "Yes" to confirm settings change
Step 6 -
Try to connect your VPN again.