Knowledgebase
Enable VPN Passthrough on Virgin
Posted by Greg M on 28 June 2017 11:54 AM

If your VPN or VPN router fails to connect and you are a Virgin Media internet customer the issue is more than likely to be that your SuperHub has PPTP and L2TP passthrough disabled.  Follow these simple steps to fix the issue.

Step 1 -

Browse to your SuperHub's IP Address (e.g. 192.168.0.1) and log in with the Virgin login details printed on your SuperHub

Step 2 -

Select "Advanced Settings" and click "Yes" to confirm you want to view these

Step 3 -

Select "Firewall" from the list

Step 4 -

Tick "IPSec Pass-Through", "PPTP Pass-Through" and "Multicast Pass-Through" at the bottom of the page

Step 5 -

Click "Yes" to confirm settings change

Step 6 -

Try to connect your VPN again.


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