Knowledgebase
FireTV Loss Of Internet
Posted by Greg M on 03 July 2017 04:08 PM

If you have a Amazon FireStick or FireTV we recommend you do the following to stop random crashes causing loss of internet

 

Step 1 

 

Forget your routers WiFi from the network settings on your FireTV.

 

Step 2 

 

Re connect to the VPN router, this time before you click connect, you need to select the "Advanced" button just after entering the WiFi password.

 

Step 3

 

When prompted enter the following:

 

*Address = 172.20.1.100

Gateway = 172.20.1.1

Prefix = 24

DNS1 = 8.8.8.8

DNS2 = 4.2.2.2

 

* If you have multiple FireTV's you need to change this number for each device, so for example FireTV number 2 would be 172.20.1.110

 

 


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