Knowledgebase : VPN Users > VPN FAQ
     
Most VPN connection problems are caused by something very simple. We have created this article to try help you solve the connection problem yourself without the need to wait on a reply from our support staff. 1.) Software Firewall - Have you checked ...
Yes absolutely, our products have been tested with various UK Betting and Gambling websites and is technically compatible. We recommend our VPN over Proxy for this as its compatible with more websites. However, it is solely your responsibility to ab...
Yes you can connect from two devices at any one time on a single subscription.
IF YOUR VPN OR VPN ROUTER FAILS TO CONNECT AND YOU ARE A VIRGIN MEDIA INTERNET CUSTOMER THE ISSUE IS MORE THAN LIKELY TO BE THAT YOUR SUPERHUB HAS PPTP AND/OR L2TP PASSTHROUGH DISABLED. Please follow these simple steps to fix the issue. Note that if y...
We're sorry that you are thinking about canceling your subscription with us and I do hope that our services have met with your expectations? ALL OUR SUBSCRIPTION PAYMENTS WORK ON A RECURRING BASIS AND SHOULD YOU WISH TO CANCEL AT ANYTIME FOR WHATEVER RE...
To achieve this you will need to login to our e-commerce store at https://www.libertyshield.com/Account/Login [https://www.libertyshield.com/Account/Login] From there click "Change Subscriptions" then select the billing plan you require.
When you create an account, you will receive an email with details on setting the VPN connection. It is just like creating a normal internet connection. Your IP once connected will be different, and all your internet traffic will be encrypted for security...
You can use your login credentials from any location and setup on as many computers as you wish, however you are limited to the following: Proxy Users Each proxy account is limited to a maximum of 50 CONNECTIONS at any one time. Some websites use multip...
THIS GUIDE WILL SHOW YOU HOW TO REGISTER A FREE ITUNES ACCOUNT FOR ANY COUNTRY WITHOUT THE NEED TO REGISTER A CREDIT CARD. Step 1: Open iTunes program and go to iTunes store and log out of your current store account. Step 2: At the bottom of the store...
To change your subscription between countries simply log in to our website at https://www.libertyshield.com [https://www.libertyshield.com] The login box can be found at the top right hand side of the homepage. Now Simply click on the country you wish t...
To change your subscription between Proxy and VPN simply log in to our website at https://www.libertyshield.com [https://www.libertyshield.com]. The login box can be found at the top right hand side of the homepage. Once logged, just underneath the vari...
If your Proxy / VPN login details are being rejected or failing we recommend that you check your account is still active. You can do this by logging into our website at https://www.libertyshield.com [https://www.libertyshield.com] and if you see an active...
Websites do not all use the same method for detecting location from IP. Please contact us if you have this issue. We will most easily be able to help if you do the following and send the output to us: - Start -> Run -> cmd -> tracert websitename.co...
Essentially this means you are purchasing an ongoing subscription to our service. When you make a purchase from our store, your payment for the subscription will be automatically billed in recurring instalments based upon the duration of the product you s...
Whilst both of these technologies reroute your computers network internet connection and change your IP address they do work in slightly different ways and the products co-exist as customer compatibility with either or both may vary based on firewall secu...
The shared secret (Pre-shared key) is 953783903
VPN will work successfully with the following operating systems: Windows 2000, Windows XP, Windows Vista, Windows 7, Mac OS, Linux, iPhone, iTouch, Windows mobile OS. Any operating system that supports VPN using the pptp protocol should work without is...
No ports need to be manually opened to access the service on most routers as the VPN port 1723 is opened automatically. If you have a firewall not under your control you must ensure that port 1723 is not being blocked by the administrator. Ports, howev...
Orders are processed instantly after you have entered your purchase details. You can order at any time and you will receive your order details from our automated system just as soon as you have successfully completed your order. Your login credentials wi...
This generally depends on routing from your ISP to our VPN server but in most cases you will not notice any significant slowness in your internet connection once connected to the secure VPN service. Please click here [1] for our knowledgebase guide ...
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