Knowledgebase : Setup Guides > VPN Router & Media Streamers
     
When it comes to speed issues we always highly recommend you do the following before submitting a support ticket: 1. Power off both routers 2. Wait a minute then power up your original modem. 3. Wait at least 5 minutes for this modem to fully boot u...
If you have received your router and you purchased from Amazon or Ebay you will need to first activate your router here - https://www.libertyshield.com/activate Please be carful when entering your activation code, paying attention to 0 (zero) and O (lett...
The most common reason for this is that your subscription has expired. If you do not have an active subscription your router will turn itself to sleep. Please login to your account on our website and check your account is current and active. If it is no...
If your VPN or VPN router fails to connect and you are a Virgin Media internet customer the issue is more than likely to be that your SuperHub has PPTP and L2TP passthrough disabled. Follow these simple steps to fix the issue. STEP 1 - Browse to your ...
If you have a Amazon FireStick or FireTV we recommend you do the following to stop random crashes causing loss of internet STEP 1  Forget your routers WiFi from the network settings on your FireTV. STEP 2  Re connect to the VPN router, this time b...
To change VPN countries all you need to do is login to our website and update the country flag then click update. You will then need to power off the VPN router and power it back on for the location change to apply.
HOW TO SETUP YOUR NOWTV BOX SETUP INSTRUCTIONS: Unbox your NowTV box and connect the supplied HDMI cable to a spare HDMI slot on your TV, then connect the power cable and power up the box, then go to network settings on Now TV box and select the VPN r...
STEP-BY-STEP SETUP INSTRUCTIONS: * Unbox your Mikrotik router, power cable and yellow CAT5 cable * Take the CAT5 cable (pictured below) and plug one end into PORT 1 on the new Mikrotik router and the other end into a free LAN port on your own mod...
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