Knowledgebase : Setup Guides > VPN Router
     
THE FIRST AND MOST IMPORTANT THING YOU SHOULD BE AWARE OF WITH IPTV IS THAT OUR VPN SERVICE (NO MATTER WHICH COUNTRY YOU SET YOUR VPN ROUTER ON) CANNOT BE BLOCKED BY ISPS ETC. WE ALSO STRONGLY RECOMMEND SELECTING A UK VPN SETTING IF YOU ARE IN THE UK. O...
This Quick Start Guide is a digital copy of the blue booklet included inside your VPN Router box. You can also download the full PDF version of this booklet: [http://media.scothosts.com/LS/8PageSetupGuide.pdf] CONNECTING YOUR VPN ROUTER * Plug o...
SPEED ISSUES WITH YOUR VPN ROUTER ARE GENERALLY ALWAYS RELATED TO THE WAY YOUR LOCAL ISP ROUTES TO OUR VPN NETWORK.  THERE ARE SEVERAL SELF-HELP STEPS YOU CAN TAKE TO IMPROVE THE SPEED YOU ARE GETTING FROM YOUR VPN ROUTER. Some important points to consi...
YOU CAN CHANGE THE COUNTRY ON YOUR VPN ROUTER AT ANYTIME. ONCE CHANGED YOUR VPN ROUTER WILL GIVE YOUR DEVICES AN INTERNET CONNECTION IN THE COUNTRY YOU HAVE SET. Firstly it's important to note that no matter which country you set your VPN Router on you ...
IF YOUR VPN OR VPN ROUTER FAILS TO CONNECT AND YOU ARE A VIRGIN MEDIA INTERNET CUSTOMER THE ISSUE IS MORE THAN LIKELY TO BE THAT YOUR SUPERHUB HAS PPTP AND/OR L2TP PASSTHROUGH DISABLED. Please follow these simple steps to fix the issue. Note that if y...
SOMETIMES A DEVICE CONNECTED TO THE ETHERNET (LAN) PORTS ON YOUR DEVICE WILL NOT GET AN IP ADDRESS AUTOMATICALLY FROM THE VPN ROUTER.  This issue is most common with streaming media devices, including Zgemma and Samsung SmartTV; when they are connected ...
If you have received your router you will need to first activate your router here - https://www.libertyshield.com/activate Please be careful when entering your activation code, paying attention to 0 (zero) and O (letter O). Some codes have letters that c...
ADMIN ACCESS FOR VPN ROUTER Whilst we appreciate some customers may wish to access the localised settings menu on the VPN Router, this is not something we are able to provide. The VPN Router has been configured with software specific to our VPN networ...
The most common reason for this is that your subscription has expired. If you do not have an active subscription your router will turn itself to sleep. Please login to your account on our website and check your account is current and active. If it is no...
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