Posted by Eddie Gibbs on 11 November 2017 10:30 AM
The first and most important thing you should be aware of with IPTV is that our VPN service (no matter which country you set your VPN Router on) cannot be blocked by ISPs etc. We also strongly recommend selecting a UK VPN setting if you are in the UK.
Once your IPTV device (MAG Box, Zgemma, FireTV etc) is connected correctly to the VPN Router (WiFi or Ethernet Cable) then the device will be behind an encrypted VPN connection and cannot be logged, throttled or blocked by any ISP.
So with this in mind which self-help steps should you take before seeing assistance form our team?
Is your IPTV device connected to the VPN Router? Some customers misunderstand the connectivity and leave their IPTV device connected to their ISP Router (Virgin, BT, Sky, TalkTalk etc). To run a VPN on your IPTV device then it must be connected to the VPN Router.
How do I check my IPTV device is connected properly? Most devices you just need to connect to the VPN Router using WiFi (UK-WIFI-XXXX) or by connecting an Ethernet Cable to one of the spare ports on the VPN Router, should be issued automatically (DHCP) with an IP address from the VPN Router (e.g. 172.20.1.XXX). Devices such as Smart TV and Zgemma may require you to enter the network settings manually rather than using DHCP - please click here for more details.
Which country should be my VPN Router be set on for IPTV? None of our VPN networks can be blocked for IPTV, so we always suggest to use the country you are in or the next closest to you. It is a popular misconception for example, that UK users need a non-UK IP address to beat ISP blocks. To change the country on your VPN Router please login at https://www.libertyshield.com/Account/Login and pick the country you wish from the "Payment Wallet" and press "Update". Once updated we recommended rebooting your VPN Router.
My IPTV service is still not working, what else could be wrong? It may be worth contacting your provider and advising them you are using a VPN, some require registration of VPN based IP addresses. Note that if you are configured correctly and your IPTV is not working then it could be that the IPTV is having server or broadcast issues on their side.
We also offer the following knowledgebase articles on how to connect and check the network settings on several popular devices: