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Knowledgebase : VPN Users > VPN FAQ
     
Most VPN connection problems are caused by something very simple. We have created this article to try help you solve the connection problem yourself without the need to wait on a reply from our support staff. 1.) Software Firewall - Have you checked ...
If like most of the planet you are a frequent user of Facebook, Twitter, MySpace, Friendster, Classmates.com, Orkut or many of the other social networking websites then you may have discovered some ISP's or internet network administrators block access thr...
Yes absolutely, our products have been tested with various UK Betting and Gambling websites and is technically compatible. We recommend our VPN over Proxy for this as its compatible with more websites. However, it is solely your responsibility to ab...
Yes you can connect from two devices at any one time on a single subscription.
Sorry but no, we restrict access to P2P networks.
You must still have your normal internet connection up and running for VPN to work. The service creates a secure tunnel over your existing (ADSL, Cable, Dial-up, Satellite) connection.
Yes you can, but you will require Admin/Superuser privileges to establish the connection.
Once you have established the VPN connection, all applications/protocols which require internet access will operate through the VPN, and so will all be protected.
We're sorry that you are thinking about canceling your subscription with us and I do hope that our services have met with your expectations? ALL OUR SUBSCRIPTION PAYMENTS WORK ON A RECURRING BASIS AND SHOULD YOU WISH TO CANCEL AT ANYTIME FOR WHATEVER RE...
To achieve this you will need to login to our e-commerce store at https://www.libertyshield.com/Account/Login [https://www.libertyshield.com/Account/Login] From there click "Change Subscriptions" then select the billing plan you require.
When you create an account, you will receive an email with details on setting the VPN connection. It is just like creating a normal internet connection. Your IP once connected will be different, and all your internet traffic will be encrypted for security...
You can use your login credentials from any location and setup on as many computers as you wish, however you are limited to the following: Proxy Users Each proxy account is limited to a maximum of 8 connections at any one time. Some websites use multipl...
To change your server address to another from your available list follow the steps below. 1: Go to Apple symbol in task bar top left and select system preferences and network. 2: Select VPN connection and relace current server in server address with a...
To change your server address to one of the other sevrer addresses we provided you with follow the steps below. 1: When log in box appears select Properties, right click on VPN connection if a Windows 8 user and select view connection properties. 2: S...
To change your subscription between countries simply log in to our website at www.ukproxyserver.co.uk. The login box can be found at the top right hand side of the homepage. Once logged in select "My Subscriptions" Now Simply click "Switch Country" and...
To change your subscription between Proxy and VPN simply log in to our website at www.ukproxyserver.co.uk. The login box can be found at the top right hand side of the homepage. Once logged in select "My Subscriptions" Under the product name can you cli...
Yes, you can either connect your PS3 to a PC and use Windows connection sharing to share your PPTP/ IPsec VPN connection. Another option is to purchase a Draytek Vigor router, or a router which supports DDWRT. You can configure the router to dial out vi...
If your Proxy / VPN login details are being rejected or failing we recommend you reset both the username and the password from your account area. This often clears any connection issues without the need to create a support ticket. It also allows you gain...
Unfortunately as far as we know you are unable to connect to our VPN service via your Nintendo Wii. You can however connect to any of our proxy server products via your Nintendo. For setup instructions on adding your proxy server access details to your ...
Websites do not all use the same method for detecting location from IP. Please contact us if you have this issue. We will most easily be able to help if you do the following and send the output to us: - Start -> Run -> cmd -> tracert websitename.co...
Firstly neither the Proxy or VPN servers will ever be as fast as your standard ISP connection, this is related to routing to and from our server and some speed loss is inevitable. Speed problems you may experience are most likely due to the number o...
You can now access your favorite torrent websites like www.thepiratebay.se [1] and secure up your use of P2P traffic. To access the new service simply login to your account on our homepage - www.ukproxyserver.com [2] Then click 'My Subscriptions'...
Television streaming services vary in terms of technical compatibility between Proxy and VPN technologies. If compliance for streaming television is an important factor in chosing between which of our services to purchase then please consider the infor...
Since the recent iO/S update on Apples mobile platform a number of its devices including, iPhone, iPad and iPods have been effected by networking issues. If you are unable to connect to our VPN on your Apple device we suggest you firstly confirm that your...
All packages are the same in terms of speed and the security associated with them. The difference between our packages is the monthly bandwidth transfer allowance, and extended TV Streaming allowances gained from having an "Unlimited Bandwidth" subscri...
Essentially this means you are purchasing an ongoing subscription to our service. When you make a purchase from our store, your payment for the subscription will be automatically billed in recurring instalments based upon the duration of the product you s...
Whilst both of these technologies reroute your computers network internet connection and change your IP address they do work in slightly different ways and the products co-exist as customer compatibility with either or both may vary based on firewall s...
We provide 2 types of "Regular VPN", both of these are setup within your computers operating system with no additional software needed: PPTP (Point-to-Point Tunneling Protocol) PPTP is the easiest of the two to setup, it requires less configuration. PPT...
The shared secret (Pre-shared key) is 953783903
At present our staff can only speak and provide support in English. We suggest users translate any enquiries to the English language in order that we may assist you through the ticketing system. This does not affect our ability to provide remote ass...
VPN will work successfully with the following operating systems: Windows 2000, Windows XP, Windows Vista, Windows 7, Mac OS, Linux, iPhone, iTouch, Windows mobile OS. Any operating system that supports VPN using the pptp protocol should work without is...
Please see http://www.ukproxyserver.co.uk/vpn-solutions [1] for more details. Links: ------ [1] http://www.ukproxyserver.co.uk/vpn-solutions/
We accept credit and debit card payments via the Barclays Bank EPDQ system (http://www.epdq.co.uk [1]), operated in conjunction with Verified by Visa and SecureCode from MasterCard. Bank transfer payments can also be accepted, but only for our annua...
No ports need to be manually opened to access the service on most routers as the VPN port 1723 is opened automatically. If you have a firewall not under your control you must ensure that port 1723 is not being blocked by the administrator. Ports, howev...
Orders are processed instantly after you have entered your purchase details. You can order at any time and you will receive your order details from our automated system just as soon as you have successfully completed your order. Your login credentials wi...
A shared IP VPN service is inherently more secure than a unique IP service, as there are multiple users per IP, so it is not possible to trace a single user to a single IP. This increases the security per user.
No, your connection speed will still be the speed controlled by your Internet Provider. Some internet applications may work faster depending on network conditions. For the best possible speed we recommend using the OpenVPN connection method rather t...
This generally depends on routing from your ISP to our VPN server but in most cases you will not notice any significant slowness in your internet connection once connected to the secure VPN service. Please click here [1] for our knowledgebase guide ...
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