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Oct
2
** Resolved ** VPN & Proxy Network Outage
Posted by Eddie Gibbs on 02 October 2017 10:15 PM

Status: Resolved

Due to a major telecom outage in London our global VPN and Proxy network may be unavailable for a short period currently and users will be unable to connect.

We expect a fast resolution and apologise for any inconvenience caused.

We will update this status as soon as the issue is resolved.


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Sep
21
** Resolved ** VPN & Proxy Network Outage
Posted by Eddie Gibbs on 21 September 2017 07:16 PM

Status: Resolved

Due to a major telecom outage in London our global VPN and Proxy network may be unavailable for a short period currently and users will be unable to connect.

We expect a fast resolution and apologise for any inconvenience caused.

We will update this status as soon as the issue is resolved.


Read more »



Aug
23
** Resolved ** USA VPN & Proxy
Posted by Eddie Gibbs on 23 August 2017 03:53 PM

Status: Resolved

There are currently telecom issues in New York which are having an impact on our USA VPN and Proxy network.  We hope this issue will be resolved shortly.

If you wish to restore your connectivity using one of our other locations you can login to your account at https://www.libertyshield.com/Account/Login and switch immediately.

We apologise for any inconvenience.


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Aug
23
** Bypass ** Proxy Customers
Posted by Eddie Gibbs on 23 August 2017 03:51 PM

Status: Resolved

If you are using the address proxy.mysetup.co.uk and experiencing problems then we suggest you edit the address to proxy.uk.mysetup.co.uk (note the extra .uk).

Without the .uk the proxy will will look to route automatically and there are various telecom issues in Madrid at this time effecting some users.


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Apr
6
Website Outage (Critical)
Posted by Eddie Gibbs on 06 April 2017 07:14 PM

WEBSITE OUTAGE (CRITICAL)

Whilst completely unrelated to to the network outages associated with our VPN/Proxy network we are also experiencing issues with our LibertyShield.com website server.

This server is managed by Microsoft Azure who are experiencing major outages throughout Europe on Thursday 6th April and we have no direct control over a resolution.

During this period you will not be able to login to your customer account or make purchases from our e-commerce store.

We apologise for any inconvenience caused.


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Apr
5
06/04/2017 - Network Outage (Resolved)
Posted by Eddie Gibbs on 05 April 2017 08:20 PM

NETWORK OUTAGE (RESOLVED)

 

At 1520 (UK Time) on Thursday 6th April 2017 the Liberty Shield VPN/Proxy network suffered an outage that will have impacted customers ability to connect to the website and to their Proxy/VPN product.

 

Our engineers worked quickly to resolve this issue and the service was restored by 1450 (UK Time)

 

We appreciate this is the second outage within the past 24 hours and are continuing our investigation in to why the network is suffering such outages.

 

We will update this page as soon as more information comes to light.

 

Once again we apologise for any inconvenience caused.

 


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