This guide refers to windows users only.

When you connect to the Open VPN server the Open VPN icon in your task bar screen will turn green and a pop up will display the internal IP address you have been assigned on the server.

This will start with 10.0.0.xx if you go to www.showmemyip.com you will see that the external IP address you are connecting to is different to the 10.0.0.xx IP that you saw earlier.

The IP address should be one of our IP addresses (detailed in your welcome email).
 
If this isn't the case, we suggest you view the following knowledgebase item -  http://helpdesk.scothosts.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=156&nav=0,12,23,27

If this also fails to resolve your connection problem then we suggest you try setting up using our regular VPN setup guides which can be found here - http://helpdesk.scothosts.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=22&pcid=12&nav=0,12